notVPN support

What to include

To help us resolve the issue faster, send:

• your public token from the dashboard;
• the app you are using;
• what exactly is not working;
• when the issue started;
• a screenshot of the error without the full subscription link.

Common cases

• email or Telegram code does not arrive;
• the app cannot import the subscription;
• the subscription has expired;
• the plan changed, but the app still shows old data;
• you need to open the dashboard again.

Subscription security

Do not publish your full subscription link publicly or send it in open chats.

For diagnostics, a public token like u_... and a short issue description are usually enough.

Payment questions

If your question is about SBP payment, balance top-up or payment status, include the payment order id, your account email/Telegram and the approximate payment time.

A screenshot of the status or receipt may help, but do not send full banking details, confirmation codes or unnecessary personal data.

• the balance did not update after payment;
• the payment was cancelled or not completed;
• there was an error on the payment page;
• you need us to check a specific order id.

Company details

The service operator for legal, payment and administrative matters is EMIBA ENGINEERING SAS.

SIRET: 94159971400024. Registration: RCS Limoges. Registered address: LIMOGES SIS, 1 PLACE JOURDAN, 87000 LIMOGES, France.

Contact email: soulence.dd@proton.me.

If your plan changed

After a plan change, the public subscription link usually stays the same.

In most cases, you only need to refresh the subscription inside the app. If old data remains, contact support.

Several devices

You can use the subscription on several personal devices if your app supports subscription import.

All traffic is consumed from the shared limit of the selected plan.